Progress & Feedback

Accessibility Plan

Learn how we approach inclusive experiences through care, accountability, and open feedback from the people and communities we serve.


Accessibility Statement

Whiteoaks Communications Group Ltd., together with its licensed subsidiaries Trafalgar Broadcasting Ltd. and Golden Horseshoe Broadcasting Ltd., operates a portfolio of radio stations and digital properties across Southern Ontario.

We believe diversity and inclusion strengthen our organization and drive innovation. Our commitment is to foster an equitable, barrier-free environment and to serve our communities with respect for dignity, independence, and access for our people, partners, clients, and audiences.

To support this commitment, Whiteoaks prepares a multi-year Accessibility Plan to identify, remove, and prevent barriers, along with annual Progress Reports that outline our actions and results. Both are developed in consultation with persons with disabilities and remain publicly available on this site for at least seven years.

  • Whiteoaks Accessibility Plan 2025–2028 (PDF) – Coming soon
  • Accessibility Progress Report 2025 (PDF) – Coming soon

Our websites are designed to meet WCAG 2.0 Level AA standards, as required by the Accessibility for Ontarians with Disabilities Act (AODA).

Alternate formats are available upon request. Large print, electronic, or print copies will be provided within 20 days. Braille and audio formats will be provided within 45 days.

Accessibility Feedback

We welcome feedback on accessibility and encourage you to contact us if you encounter a barrier or wish to request information in an alternate format. Feedback may be provided anonymously and will be handled confidentially.

Telephone: 905-845-2821
Email: accessibility@whiteoaksgroup.ca

Mail:
Attention: Accessibility Director
Whiteoaks Communications Group Ltd.
309 Church Street
Oakville, Ontario L6J 1N9

In person: Please visit our reception desk in Oakville.

All non-anonymous feedback will be acknowledged within three business days, using the same communication method where possible. Records of accessibility feedback are retained for seven years.